Hindley Health Centre Patient Representative Group
We are here to help.
Who are we?
We are a group of patients who have volunteered to try to improve the services and facilities that the patients at Hindley Health Centre receive. We meet monthly to discuss and action a programme of work to try to help you.
Attendees of the meetings include:
Patient volunteers
Practice Administration staff
Doctor as required.
This forum allows all the parties to understand the issues from all sides and
allows the PRG to communicate and action agreed improvements.
These improvements are aimed to benefit YOU!!!
What are our objectives?
To foster links with the surrounding community.
To advise on improvements in the quality of service that the practice offers to patients, including initiating and responding to service development activities.
To ensure successful communication between the PPG and the Practice.
For the PRG and the Practice to support each other in achieving these objectives
How are we constituted?
The PRG is composed of patient volunteers and try’s to meet the
following ideals:
To have representation of different age groups which will reflect the patient population.
To invite patients who want to make an input to either join the group or alternatively attend particular meetings to discuss their issues and ideas.
What do we do?
We look at issues to do with:
Patient Communication
Patient Comfort
Patient Facilities
Patient Support
What we can’t do?
We cannot:
Look into clinical matters
Deal with patient medical issues
Interfere with the policy of the site landlord
How is it funded?
We are funded in two ways:
By the practice owners who pay a nominal sum in support of the PRG who in turn
support the patients
PPG fund raising activities
Special agreed financial support from the practice for particular projects
HOW CAN YOU PARTICIPATE??
Of course!!
We need your help to deliver a better service to you.
Here are some ways YOU CAN HELP:
Join as a volunteer it requires approximately 1 hour of your time per month. We
currently need further PRG members.
We need all age groups but in particular age range 20 – 40 years old.
If your in doubt about joining give the surgery a ring to arrange to attend a “sample” PRG
meeting.
Write out the problems and issues that you feel we may be able to help with and
post in the PRG suggestion box (located in the surgery waiting room)
Send us an email to m.heyes@gmx.com
