We try to be helpful and to provide a caring service whilst accepting that things are not always ideal and people can have reasons to complain. In that event we will listen but are no longer prepared to tolerate abuse. Any patient who is repeatedly rude or aggressive may be asked to register elsewhere. Patients who are violent or aggressive may be removed from the practice list in line with NHS guidelines. This would result in police involvement and would mean all future medical care would be carried out at a designated facility such as a secure area of the hospital or police station.
Rights And Responsibilities Of Patients
We expect all our patients to attend promptly for their appointments. Any patient turning up more than 10 minutes late will not be seen and will have to re-book for another appointment.
If the appointment is no longer required the surgery should be contacted and the appointment cancelled with adequate notice so it can be offered to another patient.